Privacy Policy

Last updated: April 2026

This privacy policy explains how Bridge Heating & Gas Services Ltd (“we”, “us”, “our”) collects, uses, and protects personal data when you contact us, request a quotation, become a client, or use this website. We are committed to handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Bridge Heating & Gas Services Ltd

Trading address: 2 Acacia Drive, Upminster, Essex, RM14 2LJ

Registered office: Suite 17, Essex House, Station Road, Upminster, Essex, RM14 2SJ

Registered in England & Wales, Company No. 06970484

Email: info@bridgeheatingandgas.co.uk

We are the data controller for any personal data you provide to us.

What Personal Data We Collect

We collect the minimum data needed to respond to enquiries, deliver work, and meet our legal and regulatory obligations. This typically includes:

• Contact details: name, role, business name, telephone number, email address, and site address
• Enquiry information: details of the work you are asking us to quote for, service, or attend
• Site and appliance information: boiler models, kW ratings, system age, fault history, and other technical details needed to deliver gas-safe work
• Correspondence: emails, calls, and messages exchanged during enquiries and ongoing work
• Compliance records: gas safety certificates, service reports, and other documentation we are required to retain under Gas Safe Register obligations and the Gas Safety (Installation and Use) Regulations 1998

We do not collect special category data (health, ethnicity, religion, etc.) and do not knowingly collect data from anyone under 18.

How We Use Your Data

We use personal data only for the purposes for which it was collected. These typically include:

• Responding to enquiries and providing quotations
• Scheduling and delivering gas, heating, and pipework work
• Issuing certificates, invoices, and reports
• Maintaining client records and Service Agreement schedules
• Complying with our statutory obligations under Gas Safe Register and HMRC requirements
• Communicating about ongoing or future work, where you are an existing client

We will not use your data for marketing purposes without your consent, and we do not send unsolicited marketing communications.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• Contract: where processing is necessary to deliver work you have requested or quoted for
• Legal obligation: where we are required to retain records under Gas Safe Register, HMRC, or health and safety legislation
• Legitimate interests: for routine business administration, client record-keeping, and responding to enquiries
• Consent: where you have explicitly agreed to a specific use of your data (you can withdraw consent at any time)

Who We Share Your Data With

We do not sell, rent, or trade personal data. We share data only where necessary to deliver services or meet legal obligations:

• Subcontractors and engineers working on your site, where information is needed to carry out the work safely
• Manufacturers and parts suppliers, where appliance details are needed to source replacement parts under warranty
• Our accountants for invoicing, bookkeeping, and HMRC compliance
• Regulatory bodies including Gas Safe Register, HMRC, the Health and Safety Executive, or local authorities, where we are legally required to provide information
• Professional advisors (solicitors, insurers) where reasonably needed to protect our legal interests

We do not transfer personal data outside the United Kingdom.

How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Enquiries that do not become work: typically up to 12 months, then deleted
• Active client records and ongoing Service Agreements: for the duration of the relationship and a reasonable period after
• Gas safety certificates, service reports and compliance records: a minimum of 6 years, as company policy, so that a full history is available to clients, insurers and auditors
• Financial and accounting records: minimum 6 years, in line with HMRC requirements

How We Protect Your Data

Personal data is held in secure, password-protected systems including our cloud-based document storage, accounting software, and job-tracking systems. Paper records, where used, are kept securely. Access is limited to the people who need it to do their work.

Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Erase data where it is no longer needed (subject to our legal retention obligations)
• Restrict or object to certain types of processing
• Data portability in standard formats where applicable
• Withdraw consent at any time, where consent is the lawful basis for processing
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you are not satisfied with how we handle your data

To exercise any of these rights, contact us at info@bridgeheatingandgas.co.uk. We will respond within one calendar month.

Cookies and Website Use

This website uses minimal cookies for essential site functionality and (where applicable) anonymous analytics. We do not use cookies to track individuals across other websites or for advertising purposes. Where any non-essential cookies are introduced, a cookie consent notice will appear on first visit.

Changes to This Policy

We may update this policy from time to time to reflect changes in regulation or in how we operate. The “Last updated” date at the top of the page will indicate when this happened. We recommend reviewing this page periodically.

Contact

If you have questions about this privacy policy or how we handle your data, contact us at:

Email: info@bridgeheatingandgas.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by phone on 0303 123 1113.